Sr. Communications and Training Specialist

Location: Charlotte, NC, USA

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Requisition Number: RR-0005117

Position Title:

External Description:

Key Responsibilities

Communications Strategy & Execution:

Work with SEAA and other entities to develop and manage a strategic communications plan for both internal (employees) and external (households, providers, schools) audiences
Draft, edit, and distribute clear and concise communications across multiple channels, including email newsletters, website content, and internal memos
Collaborate with project stakeholders to ensure all messaging is accurate, timely, and aligned with project goals

Training Content Development:

Conduct a training needs analysis to identify skill gaps and create a targeted training curriculum for different user groups
Design and create a full suite of training materials, including user manuals, interactive training presentations and workbooks, short video tutorials

Training Delivery & Support:

Deliver engaging virtual training sessions and workshops for internal administrators
Facilitate live Q&A sessions and "office hours" to provide real-time support to users during the transition
Establish and manage a post-launch support plan, including a dedicated communication channel for immediate issues

Change Management:

Act as a change agent, building enthusiasm and buy-in for the new system among all user groups
Anticipate and proactively address user concerns and resistance to change
Gather and analyze feedback to continuously improve communications and training materials

Required Skills & Qualifications

Communication Excellence: Exceptional written and verbal communication skills with a proven ability to translate complex technical information into simple, user-friendly language for diverse audiences
Instructional Design Experience: Proven experience in designing and developing training content for software or technology implementations. Knowledge of adult learning principles is a must.
Technical Proficiency:

Proficient with content creation and presentation using Microsoft Office Suite
Experience with screen capture and video editing software (e.g., Camtasia, Loom, Snagit) for creating video tutorials
Familiarity with web content management systems (CMS) and knowledge base platforms is a plus

Project Management: Strong organizational skills and the ability to manage multiple deliverables and deadlines simultaneously
Interpersonal Skills: A collaborative team player with excellent stakeholder management abilities, capable of working with developers, business leaders, and end-users

Education/Experience: Bachelor's degree in Communications, Education, Human Resources, or a related field, or equivalent professional experience. Minimum of 5 years in similar position

Remote: 1

City: Charlotte

State: North Carolina

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Community / Marketing Title: Sr. Communications and Training Specialist

Company Profile:

Randstad Digital Advisory is a trusted digital enablement and consulting partner that facilitates accelerated transformation for businesses by providing tailored strategies, solutions, and partnerships to realize the most value from business objectives. We deliver for our clients to enable their businesses to thrive in today’s changing environment. It takes people, though, to support our clients and we pride ourselves on a workplace that thrives on collaboration and support. Our people are not only experts in their field but also kind, smart, fun and passionate about what they do. Teamwork isn't just encouraged - it's the way we operate. Join our team!

EEO Employer Verbiage: Join a workplace that thrives on collaboration and support, consisting of individuals who are not only experts in their fields but also kind, smart, fun, and passionate about what they do. Teamwork isn't just encouraged – it's the way we operate. At Randstad Digital Advisory, we strive to provide opportunities to learn and grow, from on-the-job coaching to online courses to continuous feedback. Our employees have the autonomy to do their best work, using their skills to make a meaningful impact both within the team as well as for our diverse clientele. We offer attractive pay, a well-rounded benefits package, and flexible working arrangements (including work-from-home when possible).

CountryEEOText_Description: We are proud to be an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Celerity is committed to providing veteran employment opportunities to our service men and women.