Vendor Relationship Manager

Requisition Number: RR-0005162

Position Title:

External Description:

Basic Purpose:
To manage vendors life cycle activities including selection, contract, performance and enforcement at the
business unit level. To develop and maintain vendor relationships and contracts in support of business unit
goals and strategies. Develop, monitor and enforce service level agreements (SLA’s) as well as terms and
conditions of contracted vendor support. Contribute to a culture of collaboration by actively working across
business lines, ensuring enterprise alignment. Employ vendor relationship management best practices to
ensure contract compliance and risk mitigation. Provide line of sight to enterprise Procurement and Vendor
Management (PVM), collaborating on contracts as required. Solve complex contract-related problems,
consistent with established policies and procedures. Serve as Subject Matter Expert and mentor to team
members.

Responsibilities:
 Collaborate with business unit partners to define business needs, requirements and priorities for vendor
selection and facilitate the process of identifying vendors who can work within the requirements,
priorities and constraints
 Identify compliance and risk related constraints with each contract
 Evaluate performance metrics and consequence matrices metrics to ensure well-defined, measurable
metrics support adherence to Service Level Agreements and expectations
 Coordinate with PVM to ensure adherence to enterprise level vendor management activities and
requirements including but not limited Request for Information (RFIs)/Request for Proposal (RFPs),
performance management and enforcement activities
 Recommend a vendor for selection and communicate contracting details with stakeholders including
critical decision points through execution
 Establish risk mitigation activities appropriate to each contract and in adherence to enterprise
requirements
 Mentor and guide team in properly identifying, communicating, escalating, and resolving contract issues
and risks to branch/division management
 Coordinate Statements of Work (SOW) and purchase orders in support of stakeholders
 Collaborate with PVM to develop pre-negotiation positions for contract or statement of work terms and
conditions (including price, quality, and schedule)
 Stay abreast of industry best practices and trends and provide recommendations for enhancements to

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policies, processes and procedures to management; develop implementation strategies for approved
recommendations
 Build and manage relationships with vendors, monitors quality assurance, budget, and cost mechanisms;
provide input to annual financial plan
 Monitor vendor performance on all established priorities within a contract; identify and recommend
resolutions for performance that falls below agreed upon services levels
 Partner with PVM on poor performing vendors to identify opportunities to not renew or terminate
vendors for performance that cannot be resolved
 Conduct periodic questionnaire and interpret results; hold periodic review meetings or conduct onsite
audits as necessary
 Mentor and guide team members in solutioning for vendor performance improvement; assist in the
implementation of approved strategies to facilitate vendor issue resolution
 Liaise with business unit, enterprise risk groups and OGC to develop appropriate mitigation strategies for
identified risk and compliance concerns
 Solve complex contract-related issues, consistent with established policies and procedures; guide team
members in resolving contract-related issues, aligning employed strategies with established standards
and guidelines
 Mentor and train new team members; assist with coaching and growth opportunities
 Serve as business unit level Subject Matter Expert on cross departmental and enterprise-wide projects
 Evaluate Enterprise and Business Unit strategies to provide recommendations to maximize vendor
utilization in support of strategic needs
 Collaborate with Procurement and Vendor Management to ensure contract activities and new policy
guidelines are executed timely, accurately and are in compliance with regulations and policies
 Perform other duties as assigned
Qualifications and Education Requirements:
 Bachelor’s Degree in Business, Finance or related field, or the equivalent combination of education,
training, and experience
 Extensive experience in vendor management processes, procedures, and industry best practices
 Expert knowledge of contract terminology with a clear understanding of their inter-relationships
 Significant experience in establishing and enforcing vendor contracts and service level agreements
 Significant experience in developing, implementing, and managing a formalized process of selecting and
monitoring vendor performance
 Extensive skill in project management to include establishing and leading project teams
 Significant experience managing multiple moderate to high complex contracts
 Significant experience of contract development, monitoring and issue resolution
 Expert organizational skills and the ability to handle multiple tasks simultaneously with a high degree of
accuracy
 Advanced skill resolving conflicting requests and meeting changing requirements
 Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
 Advanced in the use of PC’s and related software packages
 Expert organizational, planning and time management skills
 Advanced verbal and written communication skills
Desired Qualifications and Education Requirements:
 Master’s Degree Business, Finance or related field, or the equivalent combination of education, training,
and experience
 Working knowledge of respective business unit product portfolio

Remote: 0

City: Vienna

State: Virginia

Ext Portal Job Header:

Community / Marketing Title: Vendor Relationship Manager

Company Profile:

EEO Employer Verbiage: <p>Join a workplace that thrives on collaboration and support, consisting of individuals who are not only experts in their fields but also kind, smart, fun, and passionate about what they do. Teamwork isn't just encouraged – it's the way we operate.</p> <p>At Randstad Digital Advisory, we strive to provide opportunities to learn and grow, from on-the-job coaching to online courses to continuous feedback.</p> <p>Our employees have the autonomy to do their best work, using their skills to make a meaningful impact both within the team as well as for our diverse clientele.</p> <p>We offer attractive pay, a well-rounded benefits package, and flexible working arrangements (including work-from-home when possible).</p>

CountryEEOText_Description: We are proud to be an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Celerity is committed to providing veteran employment opportunities to our service men and women.