Senior OCM Consultant

Location: McLean, VA, USA

Requisition Number: RR-0005225

Position Title:

External Description:

Senior Organizational Change Management (OCM) Consultant

Randstad Digital is seeking two Senior Organizational Change Management (OCM) Consultants to join our consulting practice in support of a large-scale Enterprise Service Management (ESM) transformation for a global, industry-leading restaurant organization.

This is a high-impact consulting engagement focused on modernizing enterprise service delivery through platform consolidation and a unified digital experience.

Engagement Overview

Duration: ~7 months (May – November 2026) with potential for extension or conversion
Model: Hybrid (3 days onsite per week)
Location: Chicago, IL (West Loop) – candidates must be local
Environment: Fast-paced, highly visible enterprise transformation

This phase of the program is focused on consolidating multiple legacy platforms (HR, Finance, and internal service portals) into a unified ServiceNow “Golden Instance”, enabling a more consistent, efficient, and user-friendly enterprise service experience.

What You’ll Be Doing

Change Strategy & Impact

Identify and assess stakeholder groups and change impacts across multiple workstreams
Conduct current vs. future state analyses
Develop user personas to understand sentiment, motivations, and pain points
Identify adoption risks, blockers, and enablers
Create a compelling change narrative aligned to broader transformation goals
Support development and execution of an integrated change strategy

Communications & Engagement

Design and execute stakeholder engagement strategies
Develop communication plans and key messaging aligned to the overall program narrative
Create communication deliverables and materials
Partner with cross-functional teams to ensure consistency across workstreams

Training & Enablement

Conduct and refine Training Needs Assessments (TNA)
Define role-based learning strategies and delivery approaches
Develop training materials (job aids, quick reference guides, etc.)
Support enablement efforts to drive user readiness

Readiness & Adoption

Define and track adoption and readiness metrics
Conduct readiness assessments and surveys
Develop tools and collateral to support adoption
Monitor and report on change progress and outcomes

What We’re Looking For

Required

7+ years of Organizational Change Management experience within large, complex organizations
Proven experience supporting enterprise technology transformations (ServiceNow strongly preferred)
Strong stakeholder management and executive communication skills
Experience working across cross-functional and global teams
Ability to operate independently and drive outcomes in a consulting environment
Certification in Prosci or Certified Change Management Professional (CCMP) is required

Preferred

Experience with ServiceNow implementations
Background in Enterprise Service Management (ESM) or shared services transformations
Exposure to training development and enablement
Strong strategic mindset with the ability to connect change efforts to business outcomes
Experience working in large, consumer-facing or franchise-based organizations

Why Join Randstad Digital

Be part of a high-impact, enterprise transformation at a global organization
Join a consulting team focused on driving real business outcomes, not just deliverables
Opportunity for longer-term engagement or conversion based on performance
Collaborative, flexible working environment with strong leadership support

Remote: 0

City: McLean

State: Virginia

Ext Portal Job Header:

Community / Marketing Title: Senior OCM Consultant

Company Profile:

Randstad Digital Advisory is a trusted digital enablement and consulting partner that facilitates accelerated transformation for businesses by providing tailored strategies, solutions, and partnerships to realize the most value from business objectives. We deliver for our clients to enable their businesses to thrive in today’s changing environment. It takes people, though, to support our clients and we pride ourselves on a workplace that thrives on collaboration and support. Our people are not only experts in their field but also kind, smart, fun and passionate about what they do. Teamwork isn't just encouraged - it's the way we operate. Join our team!

EEO Employer Verbiage: Join a workplace that thrives on collaboration and support, consisting of individuals who are not only experts in their fields but also kind, smart, fun, and passionate about what they do. Teamwork isn't just encouraged – it's the way we operate. At Randstad Digital Advisory, we strive to provide opportunities to learn and grow, from on-the-job coaching to online courses to continuous feedback. Our employees have the autonomy to do their best work, using their skills to make a meaningful impact both within the team as well as for our diverse clientele. We offer attractive pay, a well-rounded benefits package, and flexible working arrangements (including work-from-home when possible).

CountryEEOText_Description: We are proud to be an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Celerity is committed to providing veteran employment opportunities to our service men and women.