Senior OCM Change Lead

Requisition Number: RR-0005331

Position Title:

External Description:

Position Overview

• Role Title: Senior Organizational Change Management (OCM) Consultant / Change Lead

• Practice / Employer: Randstad Digital (Consulting Practice)

• Client Engagement: Global Fortune 500 Consumer Products & Manufacturing Enterprise — North America Supply Chain Transformation (o9 Solutions Deployment)

• Employment Type: Full-time Salaried W2 Consultant (Randstad Digital)

• Compensation Target: $150,000 - $185,000 Base Salary + Comprehensive Benefits (Medical, Dental, Vision, 401(k), Paid Time Off, Holidays)

• Timeline & Allocation: Full-Time (up to 40 hours/week), January 4, 2027 – May 28, 2027 (Phase 2 Delivery; high probability of multi-phase extension through subsequent program waves)

• Location & Work Model: 100% Remote (U.S.-based); some travel to CT anticipated for delvierables/meetings.

Engagement Context

Our client, a multi-billion-dollar global leader in regulated consumer goods and commercial manufacturing, has launched an enterprise-wide supply chain modernization initiative. The program focuses on replacing disparate legacy systems, regional spreadsheets, and offline databases with o9 Solutions to unify end-to-end demand, supply, and logistics planning across North America. This initiative fundamentally impacts ways of working, operational rhythms, and technological workflows across approximately 30 core supply chain planners and cross-functional partners.

Following a mobilization and strategy phase in December led by Randstad Digital Practice Leadership, the Senior OCM Change Lead will step in on January 4, 2027, to co-lead the execution of Phase 2 Delivery through user enablement, system cutover, and operational stabilization.

Key Responsibilities & Scope of Work

• Change Strategy & Leadership Alignment

  • Translate the overall enterprise transformation vision into an executable, integrated tactical change management delivery roadmap.

  • Partner closely with Randstad Digital Practice Leadership and client executive sponsors (including the Head of North America Supply Chain) to maintain program alignment and governance.

  • Facilitate executive sponsor engagement sessions, business case alignment, and leadership forums to secure active sponsorship and proactively address organizational friction.

• Change Impact & Stakeholder Mapping (Deliverable D1)

  • Lead comprehensive Change Impact Assessments across impacted business units, evaluating current-to-future-state process shifts, tech workflows, role nuances, and cultural implications.

  • Develop and maintain the comprehensive Stakeholder Analysis and Mapping matrix, identifying key influencer groups, potential resistance areas, and cross-functional dependencies across planning and logistics.

  • Formulate executive alignment plans and structured messaging to prepare leadership for downstream workflow transitions.

• Change Champion Network Launch & Governance (Deliverables D1 & D2)

  • Architect, recruit, and stand up the formal Change Champion Network support structure across leadership tiers and front-line operational planners.

  • Facilitate regular champion network forums, providing early line-of-sight into o9 functionality, gathering frontline feedback, and empowering champions to act as local peer advocates.

  • Establish governance cadences, operating charters, and two-way feedback loops to proactively surface user sentiment and workflow bottlenecks.

• Strategic Communications & Resistance Management (Deliverables D1, D2 & D3)

  • Refine and execute the end-to-end Change Communications Plan, ensuring clear, audience-tailored narratives delivered via client-approved communication channels.

  • Draft sponsor talking points, strategic project updates, program newsletters, and leadership briefings to maintain transparent visibility.

  • Formulate and govern a proactive Change Risk Management & Resistance Mitigation Plan, continuously identifying operational and cultural adoption risks.

• Program Governance, Governance Reporting & Sustainability (Deliverable D4)

  • Collaborate with the OCM Supply Chain Planning SME on adoption metric workshops to define quantitative readiness baselines.

  • Participate in weekly status reporting meetings and steering committee updates with client leadership.

  • Co-design the recommended ongoing OCM operating model and long-term sustainability structure to ensure business continuity post-consultant exit.

Professional Qualifications & Experience

• Consulting & Leadership Pedigree: 12+ years of dedicated Organizational Change Management (OCM) experience leading complex, enterprise-grade technology and operational transformations, with substantial experience inside top-tier management consultancies or advisory practices.

• Supply Chain & Technical Domain Acumen: Proven track record delivering OCM for large-scale enterprise planning or ERP platforms (e.g., o9 Solutions, Kinaxis RapidResponse, SAP IBP/APO/S4HANA, Blue Yonder). Deep familiarity with supply chain terminology, integrated business planning (IBP), demand/supply balancing, and logistics workflows.

• Methodology Credentials: Certified Change Management Professional (CCMP), Prosci Certified Change Practitioner (ADKAR), or equivalent master’s-level organizational leadership credentials.

• Executive Facilitation: Demonstrated capability advising VP/C-suite sponsors, navigating matrixed corporate hierarchies, and facilitating consensus among diverse, highly technical stakeholders.

• Hands-On Delivery: Willingness and capability to execute tactical deliverables (impact registers, executive slide decks, communication artifacts) without heavy administrative overhead.

Remote: 1

City: Stamford

State: Connecticut

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Community / Marketing Title: Senior OCM Change Lead

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EEO Employer Verbiage: <p>Join a workplace that thrives on collaboration and support, consisting of individuals who are not only experts in their fields but also kind, smart, fun, and passionate about what they do. Teamwork isn't just encouraged – it's the way we operate.</p> <p>At Randstad Digital Advisory, we strive to provide opportunities to learn and grow, from on-the-job coaching to online courses to continuous feedback.</p> <p>Our employees have the autonomy to do their best work, using their skills to make a meaningful impact both within the team as well as for our diverse clientele.</p> <p>We offer attractive pay, a well-rounded benefits package, and flexible working arrangements (including work-from-home when possible).</p>

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